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GORO diamonds is a delicate material that must be handled with special care. To ensure that your GORO product remains in
the best possible condition over an extended period of time, please observe the advice below to avoid damage:

Jewellery & Watches:
Store your jewellery individually in the original packaging or a soft pouch to avoid damage.
Polish your jewellery frequently with a lint free cloth to maintain its original sparkling condition.
Our recommendation is, to always place the jewellery on last, as a finishing touch to an outfit.
And don’t forget to remove your GORO jewellery before washing your hands, swimming or using products such as perfume,
hairspray, soap, or lotion. Such products may harm the metal, cause discoloration or cause a loss of Diamonds brilliance.
Avoid contact that may scratch or chip the Diamond.

Diamond Creations & Home:
Polish your product carefully with a soft, lint free cloth or clean it by hand with lukewarm water. Do not soak your Diamond products
in water. Dry with a soft, lint free cloth to maximise brilliance. Avoid contact with harsh, abrasive materials and glass/window
cleaners.
When handling your diamond, it is advisable to wear cotton gloves to avoid leaving fingerprints.

Orders placed from Saturday to Thursday will be delivered within 1 to 3 working days. No deliveries are made on weekends or public
holidays.

Standard delivery: 3-7 working days
Same day delivery: for orders placed before 12pm in Doha and Al Rayyan

GORO is unable to deliver to PO boxes or APO/FPO addresses.

You may return ordered items up to 30 days after their receipt, terms and conditions apply (with the exception of Gift Cards and
customised products).

Make your gift extra special at no extra cost by selecting your preferred options in your shopping bag.

Add an elegant greeting card with a personalised message inside (limited to one greeting card per order).

For the ultimate finishing touch, add a premium GORO gift bag. Delivery to your address: You will receive one gift bag for each
item ordered. The gift bag(s) will be enclosed separately, so you can wrap the gift(s) yourself.
Delivery to a different address: All the items will be beautifully presented in a single gift bag. The package will include a delivery
note, which also serves as a warranty, but no invoice.